77jaya Privacy Policy

Welcome to the 77jaya Privacy Policy. 77jaya is an online gaming platform serving players across Bangladesh, offering games including Kalaka Bingo, Fortune Bingo, Bingo Fishing, Fortune Gems, WL Live, and Plinko. When you use 77jaya, you trust us with your personal information. We take that responsibility seriously.

This Privacy Policy explains what personal data 77jaya collects from you, why we collect it, how we use it, who we share it with, and how long we keep it. It also explains the rights you have over your own data and how to exercise those rights. This policy applies to all 77jaya services — including the website at 77jaya.live, the 77jaya mobile app, and all customer support interactions.

By registering a 77jaya account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how 77jaya handles personal data, you should not use the platform. This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy.

77jaya collects only the personal data that is necessary to provide you with a safe, fair, and fully functional gaming experience. The categories of data we collect are set out below.

77jaya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. We do not collect data from social media profiles unless you explicitly provide it during a support interaction.

77jaya collects your personal data through several channels, all of which are under your control. We are transparent about every data collection point on the platform.

• Registration form: When you create a 77jaya account, you provide your name, date of birth, email address, and phone number directly.
• Identity verification: When we ask you to verify your identity, you may submit a copy of your national ID card or other government-issued document.
• Deposits and withdrawals: When you make a financial transaction, your payment provider shares transaction details with 77jaya to confirm the transfer.
• Gameplay activity: The 77jaya platform automatically records your gameplay activity, including bets placed, games played, and session times, as part of normal platform operation.
• Device and browser data: When you visit 77jaya, our servers automatically log your IP address, device type, browser version, and operating system for security purposes.
• Cookies and tracking technologies: 77jaya uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. See Section 8 for full details.
• Customer support: When you contact 77jaya support via live chat or email, the content of those communications is recorded and stored.

Every piece of data that 77jaya collects is used for a specific, legitimate purpose. We do not use your data in ways that you would not reasonably expect. The main purposes for which 77jaya uses your personal data are:

• Account management: To create and maintain your 77jaya account, verify your identity, and keep your account secure.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use 77jaya so we can fix bugs, improve game performance, and develop new features.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and data protection obligations.
• Marketing communications: To send you promotional offers and updates about 77jaya — but only if you have opted in to receive them. You can opt out at any time.

77jaya does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on you without human review. If an automated system flags your account for review, a member of the 77jaya team will always conduct a manual assessment before any action is taken.

77jaya does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: We share transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they hold.
• Identity verification providers: If we use a third-party service to verify your identity documents, your ID data is shared with that provider solely for verification purposes and is not retained by them beyond what is required.
• Technology providers: We use third-party services to host the 77jaya platform, manage our databases, and deliver customer support tools. These providers process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: We may be required to share your data with law enforcement agencies, regulatory bodies, or courts if we receive a lawful request or if we are legally obligated to do so.
• Business transfers: In the event that 77jaya is acquired by or merged with another company, your personal data may be transferred to the new entity. You will be notified of any such transfer in advance.

77jaya retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods for different categories of data are as follows:

When the applicable retention period expires, 77jaya will securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period expires, we will delete what we legally can and explain why certain data must be retained.

Protecting your personal data is a top priority at 77jaya. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.

• Encryption in transit: All data transmitted between your device and the 77jaya platform is encrypted using TLS (Transport Layer Security) to prevent interception.
• Encryption at rest: Sensitive data stored on 77jaya servers — including identity documents and financial records — is encrypted using AES-256 encryption.
• Access controls: Access to personal data within 77jaya is restricted to staff who genuinely need it to perform their job. All access is logged and audited.
• Two-factor authentication: 77jaya supports two-factor authentication for player accounts to add an extra layer of protection against unauthorised login.
• Regular security audits: 77jaya conducts regular internal and external security reviews to identify and address vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects your personal data, 77jaya will notify you and the relevant authorities as required by law, without undue delay.

77jaya uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file that is stored on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.

The types of cookies used by 77jaya are:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and enable core features like the game lobby and wallet. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember your settings and preferences — such as your preferred language and display options — so you do not have to set them every time you visit.
• Analytics cookies: These help us understand how players use 77jaya — which pages are most visited, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to individual players.
• Security cookies: These help 77jaya detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious transaction behaviour.

77jaya does not use third-party advertising cookies or allow external ad networks to place cookies on the platform. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 77jaya platform.

As a 77jaya player, you have the following rights over your personal data. To exercise any of these rights, contact the 77jaya support team via live chat or email at [email protected].

• Right of access: You have the right to request a copy of the personal data that 77jaya holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You have the right to request deletion of your personal data. We will delete what we legally can, and explain clearly why certain data must be retained for legal or regulatory reasons.
• Right to restrict processing: You can ask 77jaya to stop processing your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you wish.
• Right to object: You have the right to object to 77jaya processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though this right is subject to certain conditions.
• Right to withdraw consent: Where 77jaya processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

77jaya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 77jaya or attempt to use any of our services.

If 77jaya discovers that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposited funds to the payment method used. If you believe a minor has registered on 77jaya, please contact us immediately at [email protected] so we can investigate and take action.

77jaya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify registered players via email and/or a prominent notice on the platform before the changes take effect.

The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically so you are always aware of how 77jaya handles your personal data. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any concerns about changes to this Privacy Policy, contact the 77jaya support team before the changes take effect. If you do not agree with the updated policy, you have the right to close your account and request deletion of your data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 77jaya handles your personal information, please get in touch. Our support team is available 24/7 and will always take privacy concerns seriously.

• Live Chat: Available 24/7 directly on the 77jaya platform — the fastest way to reach us.
• Email: [email protected] — for formal privacy requests and data rights enquiries.
• Responsible Gaming: Visit the Responsible Gaming page for self-help tools and support resources.

For formal data rights requests — such as access requests, erasure requests, or complaints about how your data has been handled — please email [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request. We will acknowledge your request within 3 business days and provide a full response within 30 days.